Transparent policies for a disciplined community. Please read our commitment to your satisfaction and the nature of our digital services.
We've all been there. If Trinetra doesn't feel like the right partner for your discipline journey within the first 7 days, we'll issue a full refund—no complex questions asked. We want you to succeed, with or without us.
Trinetra Pro is a monthly plan — not an auto-renewing SaaS subscription. When you pay ₹99, your PRO access is activated for 30 days. To continue PRO access, you simply pay again the next month. No automatic charges are ever made.
Standard Policy: After the initial 7-day guarantee period, payments are non-refundable. PRO features (analytics, kill-switch radar, cloud trade sync) are consumed the moment your plan is activated.
Exceptional Cases: If you face a persistent technical bug that prevents the tool from functioning on supported exchanges (CoinDCX, Delta, Mudrex, Coinswitch), and our support team cannot resolve it within 48 hours, a pro-rated refund will be granted for the remaining days of your plan.
Account Deletion: If you permanently delete your account after making a payment (even within the 7-day guarantee period), your plan is immediately terminated and no refunds will be issued. Deletion triggers an immediate, irreversible data purge across all our systems, including billing references.
Trinetra PRO is a monthly plan — you pay ₹99 each month to keep your PRO access active. There is no cancel button because there is no automatic deduction. Once you pay, your PRO access is active for 30 days. After that, your account reverts to the Free tier automatically. No action needed.
Plan Stacking: If you pay again before expiry, the new 30 days are added on top of your remaining days (not reset from zero).
Refund Revocation: If a Refund is processed under our 7-day guarantee, your PRO access and all premium features will be revoked immediately as the contract is considered voided. Your account reverts to Free tier instantly.
No Automatic Charges: We do not store card details. Razorpay processes all payments. No further charges are ever made automatically after your plan payment.
If you believe you have been charged incorrectly or have a billing discrepancy, please do not raise a bank chargeback immediately. Email us at support.mahadevsecurities@gmail.com with your Transaction ID. We usually resolve all billing queries within 24-48 hours.